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How to Claim Tokens

Overview​

This guide explains the simple process for participants to claim the tokens they purchased during a Pinksale presale. Claiming is typically possible only after the presale has successfully ended and been finalized by the project owner. Reading this will help you:

  • Understand when you can claim your purchased tokens.
  • Know where to find the "Claim token" button on the presale pool page.
  • Follow the steps to initiate the claim transaction.
  • Confirm the transaction in your wallet.
  • Verify the tokens have arrived in your wallet.

When Can You Claim?​

You can claim your tokens under these conditions:

  1. The presale you participated in successfully reached its soft cap (or hard cap).
  2. The presale period has officially ended.
  3. The project owner has successfully finalized the pool.

Once these conditions are met, the claim function becomes available.

Steps to Claim Your Tokens​

  1. Navigate to the Presale Pool Page: Go back to the specific Pinksale presale launchpad page where you originally purchased the tokens.

  2. Connect Your Wallet: Ensure the same wallet you used to buy the tokens is connected to Pinksale on the correct network.

  3. Find the Claim Button: Look for the “Claim token” button on the pool page. It should now be active. The amount of tokens you are eligible to claim will usually be displayed near the button.

    Claim Token Button on Pool Page

  4. Initiate Claim: Click the “Claim token” button.

  5. Confirm Transaction in Wallet: Your connected wallet (e.g., MetaMask) will pop up, asking you to confirm the claim transaction. It will display the required network gas fee. Review the details and click “Confirm”.

  6. Verify Receipt: After the transaction is confirmed on the blockchain, check your wallet balance. The claimed presale tokens should now appear in your wallet. You might need to add the token's contract address to your wallet manually to see the balance if it doesn't show up automatically.

Tip: We recommend following the project's official social media channels (Twitter, Telegram, etc.) for updates on when finalization is complete and token claiming is enabled.

Q&A (FAQs)​

  • Q1: What if the "Claim token" button isn't active even though the presale ended?
    • A: This almost always means the project owner has not yet finalized the pool. You must wait for them to complete this step. Follow the project's official channels for updates.
  • Q2: Do I need to pay gas fees to claim my tokens?
    • A: Yes. Claiming tokens is a blockchain transaction, so you need to have enough native currency (like BNB, ETH, MATIC) in your wallet to pay the network gas fee when you confirm the claim in your wallet.
  • Q3: What if the presale used vesting? How does claiming work then?
    • A: If the presale had vesting enabled (as described in the "Presale Vesting Guide"), you will claim tokens according to the schedule set by the project owner. The "Claim token" button will become active for the first batch (TGE %) after finalization, and then again each time a vesting cycle completes. You'll need to claim each portion separately (and pay gas each time). The pool page should display vesting information.
  • Q4: I claimed, the transaction succeeded, but I don't see the tokens in my wallet. What should I do?
    • A: Most wallets require you to manually add the contract address of a new token before it displays the balance. Find the token's contract address (usually available on the Pinksale pool page or the project's official website/channels) and use your wallet's "Add Custom Token" or "Import Token" feature.

Troubleshooting​

  • Q: My "Claim" transaction failed.
    • A: Ensure you have enough native currency in your wallet for gas fees. Network congestion can cause temporary failures; try again later. Check the block explorer for specific error messages. Ensure you are connected with the correct wallet that participated in the presale.
  • Q: The pool page says "Finalized", but there's no "Claim" button.
    • A: Double-check you are connected with the correct wallet address that actually purchased tokens in that specific presale. Refresh the page. If the button is genuinely missing after finalization, there might be a rare UI bug or an issue with the pool setup; contact Pinksale support or the project team via official channels.