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How to Withdraw Your Contribution

Overview​

This guide explains how participants can withdraw the funds they contributed to a Pinksale presale if the presale failed to reach its designated soft cap or the presale pool was canceled. If a presale fails, contributors are entitled to a refund. Reading this will help you:

  • Understand the conditions under which you can withdraw your contribution (failed soft cap, presale ended).
  • Locate the "Withdrawal contribution" button on the failed presale page.
  • Follow the steps to initiate the withdrawal transaction.
  • Confirm the transaction in your wallet.
  • Verify that your contributed funds have been returned.

When Can You Withdraw?​

You can withdraw your contribution if:

  1. The presale you participated in did NOT reach its soft cap by the scheduled end time.
  2. The presale pool was canceled
  3. The presale period has officially ended

In this scenario, the presale is considered failed, and the pool allows contributors to reclaim their funds.

Steps to Withdraw Your Contribution​

  1. Navigate to the Presale Pool Page: Go back to the specific Pinksale presale launchpad page where you originally contributed funds.

  2. Connect Your Wallet: Ensure the same wallet you used to contribute is connected to Pinksale on the correct network.

  3. Find the Withdrawal Button: If the presale failed (did not meet soft cap and has ended), look for the “Withdrawal contribution” button. It should be active.

    Withdrawal Contribution Button

  4. Initiate Withdrawal: Click the “Withdrawal contribution” button.

  5. Confirm Transaction in Wallet: Your connected wallet (e.g., MetaMask) will pop up, asking you to confirm the withdrawal transaction. It will display the required network gas fee. Review the details (it should show you are interacting with the Pinksale pool contract) and click “Confirm”.

  6. Check Wallet Balance: After the transaction is confirmed on the blockchain, check your wallet balance for the currency you originally contributed (e.g., BNB, ETH, USDT). The contributed amount should be returned to your wallet (minus the small gas fee paid for the withdrawal transaction). You might see a success pop-up from Pinksale as well.

    Withdrawal Success Pop-up Example

Q&A (FAQs)​

  • Q1: What if the presale reached its soft cap but not the hard cap? Can I withdraw?
    • A: No. If the soft cap was reached, the presale is considered successful. You cannot withdraw your contribution in this case; instead, you will wait for the owner to finalize the pool and then claim your purchased tokens. Withdrawal is only possible if the soft cap was not met.
  • Q2: Does the project owner need to do anything for me to withdraw?
    • A: No. If the presale failed to meet the soft cap by its end time, the Pinksale smart contract automatically allows contributors to withdraw their funds directly. The project owner does not need to approve or trigger individual withdrawals in this scenario.
  • Q3: Do I have to pay gas fees to withdraw my own funds?
    • A: Yes. Withdrawing your contribution is still a blockchain transaction that interacts with the Pinksale smart contract. You need to have enough native currency (like BNB, ETH, MATIC) in your wallet to pay the network gas fee for this transaction.
  • Q4: Is there a time limit to withdraw funds from a failed presale?
    • A: Generally, Pinksale contracts allow withdrawals from failed presales indefinitely. However, it's always best practice to withdraw your funds reasonably soon after confirming the presale failed.

Troubleshooting​

  • Q: The "Withdrawal contribution" button is greyed out or missing, but I think the presale failed.
    • A: Double-check the pool page carefully. Did it actually fail to reach the soft cap? Has the official end time passed? Ensure you are connected with the exact same wallet that you used to contribute. Refresh the page. If you are certain it failed and the button isn't active after the end time, contact Pinksale support.
  • Q: My withdrawal transaction failed.
    • A: Ensure you have enough native currency (BNB, ETH, etc.) in your wallet to pay the required gas fee. Network congestion can cause temporary failures; try again later. Check the transaction error message on the block explorer for more specific details.
  • Q: I withdrew, the transaction succeeded, but the funds aren't back in my wallet.
    • A: Verify the transaction was successful on the block explorer. Check that you are looking at the correct currency balance in your wallet (the one you contributed with). Sometimes wallet balances take a moment to update; try refreshing your wallet or closing and reopening it. If the block explorer confirms the transfer back to your address but it's still not showing after some time, there might be a wallet display issue or a more complex problem requiring wallet support or Pinksale support investigation.