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Presale Support

Overview​

Setting up a presale on PinkSale can sometimes involve questions or require assistance. This guide provides a list of official PinkSale support team members you can contact directly via Telegram if you need help specifically with creating your presale.

Official Support Contacts (Telegram)​

If you require support for creating a presale, please reach out to one of the following official team members via their Telegram link:

Q&A (FAQs)​

Here are answers to common questions about getting presale support:

  • Q1: Why would I need to contact support for presale creation?
    • A: While PinkSale aims for a smooth process, you might have specific questions about settings, encounter technical issues, or need clarification on certain steps. These contacts are available to help.
  • Q2: Who are the people listed above?
    • A: These are official members of the PinkSale support team, specifically designated to assist with presale-related inquiries.
  • Q3: How do I contact them?
    • A: Click on the Telegram link (https://t.me/...) next to their name. This will open a chat with them in the Telegram app (you'll need a Telegram account).
  • Q4: Which contact should I choose?
    • A: You can generally choose any contact from the list for presale creation help. Note that @babypinkpink is also specifically mentioned for KYC and Audit inquiries, making it a good starting point. If one contact is busy, feel free to try another from the list.
  • Q5: Is Telegram the only way to get support for presale creation?
    • A: Based on this specific document, Telegram is the provided method for contacting these support members regarding presale creation. PinkSale might have other general support channels listed elsewhere on their main website.
  • Q6: Are these links safe?
    • A: These links are provided as the official contact points. Always be cautious and ensure you are talking to the correct person (check the username carefully). Never share sensitive information like private keys.

Trouble shooting​

Experiencing issues contacting support? Here's some advice:

  • Q: One of the Telegram links isn't working or gives an error.
    • A: First, check your internet connection. You can also try searching for the exact Telegram username (e.g., @babypinkpink) directly within the Telegram app search bar. Links can sometimes break, or usernames might be updated, but searching directly often works.
  • Q: I sent a message to one of the contacts but haven't received a reply.
    • A: Please allow reasonable time for a response, as support members might be handling multiple inquiries. Ensure your message was clear and concise. If you don't hear back after a significant wait, you could politely try contacting a different person from the official list.
  • Q: Someone contacted me on Telegram claiming to be PinkSale support and asking for payment or my private key.
    • A: This is 100% a SCAM. Official PinkSale support will NEVER contact you first asking for payment, private keys, or your seed phrase for support. Only initiate contact yourself using the official links provided above. Block and report any suspicious users immediately.
  • Q: I need help with KYC or Audit, not presale creation.
    • A: The contact @babypinkpink (https://t.me/babypinkpink) is specifically noted as handling KYC and Audit inquiries, so start there for those topics.
  • Q: I don't have a Telegram account. How can I get support?
    • A: The support method listed here relies on Telegram. You would need to create a free Telegram account to use these specific contact links. Check the main PinkSale website for alternative support options if available.